Family Village Care Hub Terms and Conditions

Private family use

The Village is provided to help approved family members, friends, and helpers coordinate care, meals, errands, transportation, family updates, and related support.

Access is invitation-based or approval-based. Submitting an access request does not guarantee approval.

Participant responsibilities

Participants agree to use the Village only for appropriate family care coordination and to follow posted care instructions, schedule details, privacy expectations, and administrator guidance.

Participants must not share private Village information outside the approved support circle, including schedules, addresses, photographs, family updates, care details, or emergency contact information.

SMS terms

Family Village Care Hub sends care-coordination alerts and account notifications to approved helpers and approved update recipients. Messages may include secure links to review matching care requests, sign in, or read family updates.

Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is optional and is not a condition of access, approval, or purchase. Reply STOP to opt out, START to opt back in, or HELP for help. Helpers may also turn off SMS notifications in their dashboard.

No emergency service

The Village is not an emergency response system. For urgent medical, safety, or emergency needs, participants should contact emergency services or the appropriate family administrator directly.

Access changes

Family administrators may approve, suspend, or remove participant access when needed to protect privacy, safety, or the integrity of the care-coordination workflow.